Our Promise to You.

Customer Service Promise:

 

At Check Outside, our first priority is to deliver the highest quality gear to our customers. We are committed to making your experience with us the best it can be. We recognize that a reputation for excellence must be earned every day; as a result, we have created and implemented a Customer Service Promise:

 

We will be accessible:

 

  • Our pledge is to be available to answer your questions and help to ensure you have a great experience with your rental.
  • We will return your phone calls and emails promptly, no later than by 5:00 p.m. the next business day but often much sooner.

 

  • We will be responsive:

 

  • We will listen to your goals and objectives and respond to your needs.
  • We are open to tailoring our service for you so that you have the best rental and outdoor experience.
  • We will provide you with appropriate recommendations based on your needs.

We will keep you informed:

We will send you all information relating to your product purchase or rental.

We will provide you with clear, concise information on pricing and invoices.

We will provide you with up to date shipping tracking information so that you will know when your rental or purchase will arrive and when we receive your rental return.

 

We are service oriented:

 

  • Everyone at Check Outside is committed to delivering the very best in customer service and value.
  • We will continue to improve our service to you and will embrace any feedback, positive or negative, that helps us meet this goal.

We will immediately address any customer service issues that come up. We are here for you and want to make sure you have a great experience with Check Outside..